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Email Deliverability: 6 Ways to Avoid Spam Filter Blocking

April 30th, 2012 No comments

Email DeliverabilityIn 2011, more than 70% of worldwide email traffic was spam. As spam filters become more efficient at keeping our inboxes clean, an alarming 20% of legitimate email marketing messages are being blocked in error.

Are your email marketing messages making the cut?

Incorporating the best practices below can help improve your inbox deliverability and reduce the number of emails being blocked from ever reaching your contacts.  Simply put, better inbox deliverability means improved email marketing performance.  Reach more contacts and increase your email opens, clicks and overall response.

Here are 6 best practices you can use today to prevent spam filter blocking:

1. Short, relevant and enticing perform best for subject lines.

The goal of your subject line is to entice recipients to open.   Including a specific offer in your subject line works well, however, most email programs will only display 5-8 words or 60 characters (including spaces).  Anything longer will be cut off and not viewable.   Also, it is very important to avoid spammy words or symbols. For example:  multiple exclamation marks, multiple dollar signs, Affordable, Apply Now, Dear Friend, Free, Save $ and many others.

2. Keep email creatives at a maximum of 600-650 pixels wide.

Designing emails with a width of 650 pixels or under is best practice.  Anything over 650-700 may have your recipients scrolling around to read your message. This is especially true as 52% email recipients reportedly view emails from their email program’s preview pane (ClickZ). It is recommended that you keep key content towards the top of your message, logos left aligned, and calls to action above the fold (or within the top 300 pixels).

3. Avoid using “spammy” words in body content. 

In addition to your subject lines, spam filters are also screening the content of your email.  Try to avoid using common spam triggers, like ALL CAPS, multiple exclamation points!!!, and the words “Save,” “Free,” and “$,”.  Some additional words you may not want to include are “Dear,” “Click here,” “ Affordable,” “Dear Friend,” and many others.  Avoid taking a chance and run your email through a spam-testing tool before you send it out.  You may be surprised at what may seem to be a commonly used word, is actually getting your emails marked as spam.

4. Use images in moderation.

Using one large image, in place of text, is an old trick spammers use to get spam words passed the filters. It is best to use a majority of text in your email messages and keep text/image ratios high to avoid getting your emails blocked.

5. Ask to be added to your contacts “safe-senders” list.

To ensure your email subscribers receive your email, ask them to add your email address to their safe-sender list or  “whitelist” you. There is a good chance that email subscribers never receive your emails because their spam filters blocked your message.  Asking them to add you to their “safe-senders” list may help stay you connected.

6.  Your images will most likely be blocked.

ALWAYS use alt image tags to avoid sending blank emails.  If your email subscribers receive a blank message from you or tiny red x’s, they may be alarmed and hit the spam button.  It is best to never include important information or calls to actions in images, in case they are blocked.

 

 

Guidelines For Proper Use of HTML In Email

August 11th, 2011 No comments
email-rendering

Tips for Designing HTML Emails

A recent report from  eROI, revealed that more than 1/3 or about 38% of marketers don’t test their how their email campaigns appear across different email clients and browsers.

There is nothing worse than creating a well constructed HTML email message that rendered perfectly in your web browser only to find it mangled when viewed by customers with a Gmail, AOL or Hotmail account.

Here are some tips to keep in mind when designing emails:

1. Use tables for layout. You’re welcome to try “div” tags for positioning and layout, but our research shows that tables are more consistently supported. But do very simple layouts, avoiding lots of nested tables.

2. Use inline styles liberally in tables. In fact, you’ll find you can get the best mileage out of inline styles in “td” tags. That way you are setting up little style regions within each table. Think of these inline styles as miniature style sheets. This allows non-technical users to swap content in and out of pre-formatted cells in a modular fashion.

3. Avoid background colors in table cells that contain other tables.

Proper Handling Of Images

1. Define background images using background. Instead of the inline background-image call. Gmail, among others, will ignore any URL attribute in an inline style. Keep in mind, though that if the background image is ignored, the default color is going to be white. That means your white text on black backgrounds will disappear. Stick with text colors that are visible against a white background.

2. Don’t use images for important content like calls to action, headlines and links to your web site. Outlook, Gmail and others turn images off until allowed by the user. If your entire email is graphical, all your recipients are going to see is a lot of broken images.

3. Provide alt text for all images.

4. Declare BOTH height AND width parameters for images. Outlook Web Access especially needs this for your table layout to display properly.

Specific Elements That Can Not Be Used:

1. External or embedded style sheets (those contained within the “style” tag above the “body” tag). This is the most important thing to avoid. Many email services cut everything above the body tag and disable external style sheets.

2. JavaScript. There’s no better way to have your email marked as spam. Not all email clients can handle the scripts, and most web-based systems disable scripts as a general rule to prevent malicious code from being executed on a system.

3. Table width greater than 600px. Considering most email is viewed in a preview pane table width of 600px or less is the industry standard

4. Embedded video. This will work with special coding in Apple Mail, but the most popular web-based email clients – Yahoo!, Gmail and Hotmail are choosing to disable HTML video from playing. So play it safe and link to a web based player.

This should get you headed in the right direction to better looking, better converting email.
Remember to TEST emails across ALL browsers!

Did you know Anchor provides Full Service Email Campaign Management?
Our email marketing team helps manage your email marketing program -  from data to delivery!  We work with companies of all sizes, from small local businesses to well-recognized retailers.

Let Anchor help maximize your email marketing today!
For more information, contact Donald Monell at 631-306-9361 or email:  DMonell@AnchorComputer.com.

PRESS RELEASE: The Fortunoff Backyard Store has chosen Anchor Retail as their CRM Database Marketing and Email Campaign Service Provider

June 27th, 2011 No comments

Anchor Retail will provide its customized relational CRM database services including database design; database maintenance; modeling and analysis. In addition Anchor Retail will provide full-service email marketing solutions including email appending, data hygiene and campaign deployment.

These relational marketing database solutions will help bridge the gap between marketing strategy and implementation across online and offline channels. Anchor Retail’s custom database capabilities will allow the Fortunoff Backyard Store to have an accurate and complete view of their customer base, more precise targeting, purchase and response history, advanced reporting and analytics, profiling and other key elements needed when making business decisions that are critical to retention strategies. (read full news release)

 

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